Terms and conditions

Through its WEBSITE; farmasyusa.com, Stephanie Smith, hereinafter the website administrator. Due to the content and purpose of the WEBSITE, persons who wish to obtain information or purchase the products offered on this website must register on the USER/CUSTOMER form, which is obtained by completing the REGISTRATION form. Your data will be incorporated into an automated file for protection in accordance with the provisions of Royal Decree-Law of July 27, for the adaptation of Spanish law to EU regulations, for the application of Article 13 of the General Data Protection Regulation-EU-2016/679, of the Parliament and Council of Europe, of April 27, 2016, and the LOPD-3/2018, on Personal Data Protection and Guarantee of Digital Rights, the applicable law on electronic commerce, 34/2002, LSSI-CE, Royal Decree 1906/1999, on telephone and electronic contracting, and Law 26/1984, of July 19, on the protection of consumers and users.

In accordance with Article 6, section f, of the GDPR-EU-2016/679, and the LOPD-3/2018, on the guarantee of digital rights, in Article 7, it states that the interests or fundamental rights and freedoms of the data subject that require the protection of their personal data, in particular when the data subject is a minor under the age of 14 who cannot give their consent for an online store to collect their personal data, their legal representatives (parents or guardians) may do so on their behalf, except when the minor is at least 16 years old, in which case their consent will be lawful.

This merchant agrees not to allow any transaction that is illegal or considered by credit card brands or the acquiring bank to be illegal, or that may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards. In addition, the following activities are also explicitly prohibited:

-Selling medications.

PRODUCT PRICES AND SHIPPING COSTS.

The prices displayed on the WEBSITE include VAT at the rate applicable to all products, which is currently 21% for USA. The price will be shown at the time of acceptance of the purchase in the MY CART section.

ORDER CONFIRMATION AND AVAILABILITY.

Once the order has been formalized, that is, with the acceptance of the terms and conditions of sale and terms and conditions of use and confirmation of the purchase process in the MY CART section, the administrator of the website farmasyusa.com will always send a notice or email to the USER/CUSTOMER, confirming the details of the products purchased.

The administrator of the website will do everything possible to resolve any queries and requests made by all its USERS/CUSTOMERS as quickly as possible. However, on occasions, and for reasons beyond the control of the website administrator, such as human error or computer system incidents, etc., the speed of service provided to USERS/CUSTOMERS may differ from that initially offered by the website administrator.

In the event that the order cannot be processed or completed after it has been placed, the USER/CUSTOMER will be informed by email of the total or partial cancellation of the order. If, as a result of this cancellation, the USER/CUSTOMER wishes to return the order, they must follow the provisions of section 6. Returns.

All orders placed after 1:00 p.m. will be processed the following business day due to shipment preparation. The estimated delivery time will be 24/48 hours on business days.

PAYMENT METHOD AND GEOGRAPHICAL COVERAGE.

The USER/CUSTOMER shall pay at the time of placing the order, except for cash on delivery payments.

The USER/CUSTOMER must pay the amount corresponding to their order using the following payment methods: VISA, MASTERCARD, PayPal (with a 4% surcharge), BANK TRANSFER OR CASH ON DELIVERY (with a 4% surcharge).

In the case of bank transfers, the order will not be confirmed until the payment has been received and cleared.

The USER/CUSTOMER must notify the website administrator of any incorrect or fraudulent charges on the payment system used, by email or telephone, as soon as possible so that the administrator can take the appropriate steps.

The geographical area covered by the commercial service is Colombia.

SHIPPING COMPANY, SHIPPING CONDITIONS, DELIVERY LOCATION, DELIVERY TIMES, AND LOSSES:

The companies used for shipping are SENDING EXPRESS or CORREOS EXPRESS, as decided by the administrator.

ORDER TRACKING: You can track your orders by logging in with your customer password in the Orders section. The USER/CUSTOMER will also receive an email and/or SMS with the order tracking number. The data used is that provided by the USER/CUSTOMER.

Depending on the products ordered and the payment method, various shipping methods may be used.

The usual delivery time is 24 to 48 hours on business days, although a delay in delivery will not be grounds for penalty. The shipping cost is $5, and shipping is free for orders over $150.

The website administrator will not be responsible for errors caused in delivery when the delivery address entered by the USER/CUSTOMER on the order form does not match the actual address or has been omitted.

Delivery times may vary for logistical reasons or due to force majeure. In cases of delivery delays, the website administrator will inform the USER/CUSTOMER as soon as they become aware of them.

Each delivery is considered to have been made from the moment the product is made available to the USER/CUSTOMER, which is materialized through the control system used.

Delays in delivery shall not be considered in cases where the order has been made available to the USER/CUSTOMER by the delivery company within the delivery period and has not been delivered for reasons attributable to the USER/CUSTOMER.

5.1. DELIVERY DETAILS, NON-DELIVERIES, AND LOST PRODUCTS.

If at the time of delivery the USER/CUSTOMER is absent, the transport company will attempt to contact the USER/CUSTOMER to arrange another delivery. The website administrator contracts courier companies and other systems as part of the delivery service, who will ensure that the delivery takes place.

If, after more than 10 days after the order has been dispatched, no delivery has been arranged, the USER/CUSTOMERmust contact the website administrator.

If the reason for the failure to deliver is the loss of the order, Stephanie Smith will initiate an investigation, which will delay the delivery of the order, a circumstance that the administrator will resolve with the customer.

5-2. DILIGENCE IN DELIVERY.

The USER/CUSTOMER must check the condition of the order with the delivery person who, on behalf of the website administrator, delivers the requested product.

If, after checking the products, the USER/CUSTOMER detects any incident such as signs of tampering or any damage caused during shipping, they undertake to notify the website administrator as soon as possible by email: contact@farmasyusa.com

RETURNS AND ORDER CANCELLATION.

6.1. RETURN PROCEDURE

All products purchased on the administrator’s website may be returned and refunded, provided that the USER/CUSTOMER informs the administrator of their intention to return the product(s) purchased within a maximum period of 30 days from receipt of the product(s).

The website administrator will only accept returns that meet the following requirements:

The product must retain its original packaging and labeling.
The shipment must be made using protective packaging so that the product reaches the website administrator’s company with the maximum possible guarantees.

To proceed with a return, the following steps must be followed:

Inform us within 30 days of delivery and indicate the product you wish to return. This information can be provided by telephone or email to contact@farmasyusa.com
The administrator will send you two withdrawal forms to fill out and attach to the products to be returned. (link to the form)
The website administrator will inform the USER/CUSTOMER of the address to which the product should be sent.
The USER/CUSTOMER must return the products using the same delivery method used to receive them. The shipping costs for returning the product to the postal address provided by the administrator must be paid by the USER/CUSTOMER.

If the reason for the return is attributable to the website administrator (the product is incorrect or incomplete, it is not what was ordered, etc.), the shipping costs will be borne by the administrator.

If the reason is any other, the cost of the return shipping to the postal address provided by the administrator will be borne by the USER/CUSTOMER.

REFUNDS TO THE USER/CUSTOMER.

If the USER/CUSTOMER requests a refund, they will be refunded the full amount of the products ordered. If the products ordered have a payment commission and/or shipping costs, both will be refunded.

The website administrator will process the return order by bank transfer.

PRIVACY AND SECURITY POLICY.

Stephanie Smith, informs you of the possibility of exercising your rights of access, rectification, opposition, deletion, limitation, and portability, so that you can obtain a copy of the personal data you have provided on the website in order to transfer it to other services. These rights may be exercised by any means that provides proof of sending and receipt to the email address: contact@farmasyusa.com , providing a photocopy of your ID card or alternative documentation proving your identity. It is the responsibility of the USER/CUSTOMER to update their own data.

In accordance with current legislation on data protection, the website administrator has adopted the appropriate security levels for the data provided by USERS/CUSTOMERS and has also installed all the means and measures at its disposal to prevent the loss, misuse, alteration, unauthorized access, and removal of such data.

The website administrator has the maximum security measures commercially available in the sector. In addition, the payment process operates on a secure server using the SSL protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible and understandable by the USER/CUSTOMER’s computer. In this way, the use of the SSL protocol guarantees that:

The USER/CUSTOMER is communicating their data to the website administrator’s server center and not to anyone else who may be trying to impersonate them.

Between the USER/CUSTOMER and the website administrator’s server center, the data is transmitted encrypted, preventing its possible reading or manipulation by third parties.

LSSI-CE COMPLIANCE CERTIFICATES AND DATA PROTECTION

Stephanie Smith complies with current data protection regulations and with the LSSI-CE, and is professionally advised on these regulations.